Welcome to Our Company! By using our services, you agree to comply with the following Terms and Conditions. Please read them carefully before accessing or using our website and services.

1. Services Offered

We provide repair and maintenance services for kitchen appliances, including chimneys, gas stoves, hobs, built-in ovens, and microwaves. The services are subject to the availability of our technicians and the nature of the issue reported.

2. Service Requests

• Customers must provide accurate details about their appliance issue during service booking.
• Service appointments will be confirmed based on technician availability.
• Emergency service requests may incur additional charges.

3. Payment Terms

• All payments must be made upon completion of the service, unless otherwise agreed upon.
• Payment can be made via cash, online transfer, or any other mode specified by us.
• Any additional charges for replacement parts will be communicated before installation.

4. Warranties and Liability

• We provide a limited warranty on the services performed and replacement parts, as applicable.
• The warranty duration will vary depending on the type of repair or part used.
• We are not responsible for any pre-existing damage, manufacturing defects, or unauthorized repairs carried out by third parties.

5. Cancellations and Rescheduling

• Customers can cancel or reschedule appointments up to 24 hours before the scheduled time.
• Failure to notify us within this timeframe may result in a cancellation fee.

6. Customer Responsibilities

• Ensure the appliance is accessible for inspection and repair.
• Inform the technician about any prior issues or repairs attempted.
• Maintain a safe working environment during the repair process.

7. Use of Genuine Parts

We use only genuine or equivalent-quality parts for replacements to ensure the longevity of your appliances. Replacement parts are subject to availability and may require ordering in advance.

8. Limitations of Service

• We reserve the right to refuse service if the appliance is deemed irreparable or if repair attempts may cause further damage.
• Some issues may require additional visits or consultations, which will be communicated to the customer.

9. Privacy and Data Protection

Customer information provided during service booking will be used solely for service purposes. We are committed to protecting your personal data in compliance with applicable privacy laws.

10. Dispute Resolution

In the event of a dispute, we encourage customers to contact our customer care team to resolve the issue amicably. Any unresolved disputes will be subject to the jurisdiction of [Your Location].

11. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time without prior notice. Continued use of our services implies acceptance of the updated terms.